“The Practices and Agreements of Impactful Service Programming” with Elizabeth Lincoln

From The Drive Conference 2022 at North Point in Atlanta:

Programming and executing impactful weekly adult worship services is challenging!

Guiding Principles and Agreements:

Agreement 1 – We will value preparation because preparation communicates value.

Excellence: The number of iterations over time of an idea from its conception to execution.

We never want our effort to get in the way of the message.

Don’t use the short time between services or central services or the senior pastor as an excuse.

Execution trumps the idea. If execution falters then the idea has to be even better!

Ideas are just one part of the process. Every part of the process between idea to execution helps make it even better.

Agreement 2 – We will master the rules so we can break them on purpose.

Working hard to make something more relevant is important.

Understand the rules and master the rules in order to gain

“Learn the rules like a pro so you can break them like an artist.” – Picasso

“To break the rules you must first master them.” – Audemars Piguet

Fight the urge to making something mine vs. making something better.

Micro-moments can be powerful! Don’t miss these opportunities.

Build trust by knocking small things out of the park to get the green light to do big things. Work really hard and celebrate the things you can do in order to gain more freedom to do more.
Do what you can. Celebrate it like crazy!

“This is a great idea, but it’s too big for us right now. Let’s add it to a list of big ideas that one day we will be able to pull off.”

Agreement 3 – We will be intentional about gaining and maintaining the trust of our audience.

Intentionality, consistency, and excellence

allows us to create

Appealing, engaging, and helpful experiences

so that

We gain and maintain trust with our audience

so that

The audience is compelled to come back and invite others.

Agreement 4 – We set aside our personal preferences and prioritize the one-question evaluation or the audience’s experience.

One Question Evaluation – “Would our staff be proud to have invited an unchurched friend, neighbor, or family member?”

This is not the same as “Would our staff like the experience?”

Agreement 5 – We will use creativity to solve problems for our audience, not ourselves.

Creativity can naturally be self-indulgent so this agreement fights against that.

The end goal of art is self-expression. The end goal of design is to solve a problem.

We are trying to break down walls so that people can connect with God and others.

“What do people need right now?” – North Point Creative Team
“People need to hope and people need to laugh.” – Tony Morgan

Service programming is not art, it’s design. The end goal of service programming is not self-expression, it’s to solve a problem for your audience, your lead pastor, or your community.

We need to be more sensitive to the weight of what the lead pastor is carrying in the service.

It is a vulnerable thing to be on stage. Remember that about all who stand on stage.

Agreement 6 – Everything will fight against our commitment to the unchurched, but we will fight for it.

The natural gravitational pull at a church is to focus on the insider.

“We are not a church for the unchurched. We are a church, and we want unchurched people to feel comfortable coming here.”

“We plan as if they have never been here, but we treat them like they already belong.”

The power of the invitation goes beyond a particular Sunday being someone’s first visit.

The invitation is about the invitee and the inviter.

Every Sunday is someone’s first Sunday.

We need to be aware that someone took a risk to invite someone and the person they invited took a risk to come.

Agreement 7 – We will value preparation because preparation communicates value.

To reach Boomers and GenXers, we needed cultural relevance delivered with excellence.
They were asking: “Are you better at this than me?”

To reach Millenials and GenZers, we need to maintain cultural relevance and excellence while adding emotional relevance delivered with authenticity.
They are asking: “I don’t care if you are better at this than me. Are you like me?”

Cultural relevance and excellence may be easier to define than emotional relevance and authenticity.

Emotional relevance involves demonstrating an understanding of how people are feeling about the world, themselves, and the church.

Authenticity for these generations may be more about relatability than integrity, although both are important.

We need both excellence and authenticity!
The younger generations cannot imagine a world that is not authentic.
The older generations cannot imagine a world that is not trying for excellence.
We don’t want the production to get in the way of the personal story.

We will have more impact, the more of these we include.

The clearer I can be as a leader, the better I will be to protect my team from wasting time and energy.

Conclusion

These agreements are not meant to be prescriptive; rather, they are meant to illustrate how a framework can help you program services with consistency and impact.

The Creative Process (Drive Conference) with Brad Bretz

Insights from The Drive Conference 2022 at North Point in Atlanta:

The creative process is hard.

Doing so at church is even harder.

The creative process is emotional. 

It’s easy to get Lost if you don’t have a map.

How did I get here?

A clear creative process creates a better creative experience and a more consistent creative product. 

This allows space for our team to create and to create really great work!

Develop and nurture a creative process to help our creatives!

Seven Step Creative Process

Discovery

What is the why and what is the win. Who is this for? Answering these questions leads us to The Creative Brief. This document becomes our North Star.  Example, For the series Investigating Jesus: How We Know and Why We Follow the “why” was “How do we know Jesus is who He claims to be and why should we follow Him?”
North Point is 6 weeks out.
First is the title then a series bumper and promotion assets.

Ideation

This is the why not how phase. Creative team starts posting ideas in the slack channel for this series.
Then in a meeting all together choose a leader and choose a note taker. Leader pays attention to the energy and the drifts away from the target.
Decide a direction for the look and feel.

Prototype

Move forward and fail fast. This is where we create and innovate. Cannot innovate if we are not allowed to fail.
First draft of a script or a demo for a song or set inspiration or 2 or 3 ideas for the series graphic.

Pitch

Not showing a progression of our ideas but casting vision to everyone involved.
“Here’s the problem we are trying to solve and how we want to solve it.”
Keeps us from going too far or too quick.
One color logos is what will be on the screen behind the speaker.
sliders, motion graphics, stills, image for the app
Showing what we are trying to do with grace if we cannot get there.
Sometimes need to go back to ideation or prototype.
Once approved you move to the next step.

Production

This is the stage the filmmakers and designers get to create and shine creatively!!
This includes pre-production and post production as well.

Refine (not redefine)

Make it better (not make it mine).
This builds a culture of trust.
Look at what’s been created through a filter of excellence.
Ask the following:
Is this visually engaging?
Is this beautiful?
Is this technically pure?
Is this emotionally connecting?

Deliver

Creating the resources for the 8 campuses (each are local churches)

The ideal is engaging in this process from beginning to end.

The real is sometimes we have to skip some steps.

Which step do we skip, spend too much time on, or wish we could lean into more?

Sometimes we just end up doing Discovery and Production and skipping the other steps. 

Creative Project Examples:

Be Rich

An annual generosity campaign 

70 churches involved in this

Why? – make a difference in our communities 

Win? – engaging in our communities

2021 – Be Rich: Give, Serve, Love

Ended up putting up murals all over the city and filming it.

The Unsettling Solution for Just About Everything (series title)

This was about Grace and the Christmas series.

Film, Design, and Campaign

Contract with voice actors and storyboard artists.

MLK Day

What have we done in the past?

What are more of the speeches Dr. King share?

Watched all of the “I Have a Dream” speech which is 18 minutes. 

Took key parts of the team, a color pallete (mood board), and soundtrack for the prototype.

“You are only as creative as you can communicate your idea.” – This can happen with the prototype.

Once approved then wrote the script for the actors.

Pressed in harder and found Dr King was wearing a button. Found the button on eBay and bought it for the film shoot.

The Rules of Engagement for Adult Worship Service Programming by Evan McLaughlin (Drive Conference)

Insights from The Drive Conference 2022 at North Point in Atlanta:

1. The Weekend Challenge

When I began in Service Programming, we would say that the win for a Sunday morning was for people to say or think, “I want to come back.” While this is still a positive outcome, we’ve nuanced the win.

• Our win for a Sunday morning is for people to say or think, “I connect with that.”

• The gravitational pull of the local church will always be toward insiders.

• How do you speak to a target audience that ranges from skeptic to saint?

• We believe our common ground is human emotion.

• We are drawn to people and environments that make us feel good and known. We resist people and environments that make us feel uncomfortable.

• To reach such a broad spectrum at every level of programming, we need to ask these three questions:

– How will this make people feel?

– What do we want people to feel?

– When is it appropriate to risk people feeling uncomfortable?

2. Navigating the Rules

• At the highest level, there are three segments that divide and define our

programming plan. – Engage

– Involve

– Challenge

• There are eight potential pieces to our worship service experience that fall into those segments. 

The Funnel:

Engage – Involve – Challenge

This is a modular framework that can be mixed and moved around.

8 Sections

Engage

1. Pre-service experience = everything from the digital footprint on the web to the parking lot to all of the way to what happens before the service starts

2. Opener = from a dramatic piece to a featured song from the culture to a

This is not a disconnected idea from the service. 

3. Welcome (not announcements) but connecting the opener or the host to those in the crowd. For example, 

Involve 

4. Singing – Some worship songs can be odd for the unitiated. 

“Would love for you to sing with us, but if you are just reading the lyrics on the screen, keep eye on this phrase …. This means so much to me because….”

5. Baptism – On video a short story from the person being baptized that can help connect someone in the crowd with their story.

6. Special – Very rare at North Point – a spoken word or song that grabs people’s attention or creates tension before the message. 

Challenge

7. Message – communicating God’s heart to those in attendance

8. Closer – create an emotional punctuation to connect the message to people’s hearts. 

3. Rules to the Exceptions

It’s okay to depart from the template on purpose but not by accident or because we are bored.

When we move outside the template there needs to be a good reason.

4. The Creative Quandary

Creativity always has constraints.

Our goal is to leverage creativity for the sake of our mission and vision.

People are not looking to be impressed. They are looking to be impacted.

Consider the Law of Diminishing Astonishment. People are increasing hard to impress. 

5. Inspect What You Expect

Evaluate at halftime (between services) and postgame (on Monday).

Celebration should precede dissection.

Go first.

Ask outsiders.

Leave the horse alone.

“Have courage in the face of affirmation.”

The Post-Christian Podcast – Larry Linenschmidt (Creation Care)

In this episode, I interview Larry Linenschmidt of The Hill Country Institute. He shares about how important caring for creation needs to be for people of faith.  

Our goal with The Post-Christian Podcast is to reframe, simplify, and focus on our mission to make disciples in a post Christian culture. We discuss reaching new people and raising up leaders while removing the barriers of churchianity.

LISTEN OR WATCH HERE: